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We’d love to see how we can streamline your hiring together.
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Contact sales
We’d love to see how we can streamline your hiring together.
Request a demo
Contact sales
We’d love to see how we can streamline your hiring together.
Request a demo
It's a shame it didn't work out.
Thank you for your cancellation. We are processing it promptly and will get back to you shortly.
Right of withdrawal & returns
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
To exercise your right of withdrawal, you must inform us (Philipp Heindl & Christian Harbacek GbR, Alsterglacis 18, 20354 Hamburg, Germany, Telephone: 49 (0)40 440 867) of your decision to withdraw from this contract by means of a clear statement. You can use the model withdrawal form below for this purpose.
To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.
Consequences of the revocation
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement.
We may refuse reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
Return shipping costs
You bear the direct costs of returning the goods. For goods that, due to their nature, cannot normally be returned by post (e.g., snowboards, which are considered bulky goods), the costs are estimated at a maximum of approximately €50.00.
replacement value
You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.
Exchange policy
We do not offer direct exchanges. Should you require an item in a different size or style, please return the unwanted item to us in accordance with the aforementioned right of withdrawal and place a new order in the online shop.